Hours & Info

Venue & Hours

Glen Helen Regional Park
2555 Glen Helen Pkwy
San Bernardino, CA 92407

Festival hours:
Saturday, September 14 + Sunday, September 15, 2024
3PM – Midnight daily

Box office hours:
Saturday, September 14: 2PM – 11PM
Sunday, September 15: 2PM – 11PM

Please note: Campers arriving during the posted camping check-in hours on Friday or Saturday will be assisted with any will call or box office needs at their designated camping entrance. Once you pull into your designated camping entrance, let our staff know that you need to pick up passes on will call, and you will be assisted at that time. *

Weather

The festival will take place rain or shine. Please keep up-to-date on weather reports and plan your attire and preparations accordingly.

Zero Tolerance

We have a zero-tolerance policy for drug use and possession. Police officers will be working inside and outside of the event, and all narcotics laws will be strictly enforced. Be responsible, and make smart choices.

Security & Entry

By purchasing a ticket, you agree to submit to a thorough, TSA-style search, including emptying your pockets and bags, having all of your items examined, a full pat-down, and possibly removing your shoes. We reserve the right to refuse entry to anyone.

Ages & ID

You must be 18+ to enter and 21+ for alcohol/VIP. Photo ID required.

ACCEPTABLE FORMS OF ID

• Any US government-issued driver’s license or ID card containing a photograph and date of birth
• US or foreign government-issued passport containing a photograph and date of birth
• Foreign government-issued driver’s license/ID with color photocopy of passport (Not valid for 21+ wristband. To purchase alcohol or enter VIP areas, a physical passport or US ID will be required.)
• Temporary DMV documents proving you are currently renewing a license—ONLY if accompanied by passport or expired license

UNACCEPTABLE ID

• NO School ID
• NO Consular ID
• NO Birth certificate
• NO Expired ID of any kind
• NO Photocopy of any ID (except as noted)
• NO Temporary DMV license without passport or expired license

Festival Policies

• NO Re-entry/ins & outs per day
• NO Refunds or exchanges
• NO Sitting on designated dancefloor areas
• NO Moshing, crowd-surfing or stage-diving
• NO Unauthorized/unlicensed vendors
• NO Unauthorized solicitations, handbills, sampling, giveaways, etc.
• NO Tailgating

Acceptable Items

• YES Deodorant
• YES E-cigs/vapes
• YES Festival totems or decorated pool noodles (see Totem Guidelines)
• YES Flags/banners or handmade signs (no corporate/company-branded and no hard flagpoles)
• YES Glowsticks & glowing/illuminated costumes or jewelry, LED poi and orbitals, Hula hoops – including LED hoops
• YES NON-CLEAR (and clear) hydration packs with no more than two main compartments and one smaller compartment (must be empty upon entry)
• YES Non-professional flash/still cameras, handheld video devices under 6″ (Sony Action Cam, GoPro, etc.), and GoPro extendable poles
• YES Personal misting fan with a bottle no larger than 1.5L (must be empty upon entry)
• YES Physician-prescribed medication that is not expired (must show physician’s prescription and consult with a safety officer upon entry)
• YES Reusable water bottles (must be empty upon entry)
• YES Sealed Intranasal Naloxone
• YES CLEAR bags and do not exceed 12″x6″x12″
• YES NON-CLEAR (and clear) small clutch bags not exceeding 6″ x 9″ (15cm x 23cm) with or without handle or carrying straps are permitted

Prohibited Items

• NO Aerosol products/cans
• NO Balls or Frisbees
• NO Costumes that resemble public safety uniforms (police, SWAT, fire, security, or medical)
• NO Drones, remote-controlled aircraft, toys
• NO Drugs or drug paraphernalia
• NO Gas masks
• NO Glass, cans, cups or coolers
• NO Illegal substances
• NO Laser pointers and air horns
• NO Markers, pens or spray paint
• NO Massagers
• NO Outside food or beverages (including alcohol and candy)
• NO Over-the-counter medication
• NO Pets
• NO Professional photo, video, or audio recording equipment (no detachable lenses, tripods, big zooms or commercial-use rigs)
• NO Red-colored light-up wands, batons, or lightsabers
• NO Stickers, flyers
• NO Tents, large umbrellas, chairs, or blankets
• NO Toy guns, water guns, slingshots
• NO Weapons of any kind (including pocket knives, pepper spray, fireworks, etc.)
• NO Wind chairs/sofas